Frequently Asked Questions
Everything you need to know about your Ninepine experience.
What is Ninepine's return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that return shipping fees may apply depending on your location.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days for domestic orders. International shipping times vary by destination, typically ranging from 7-14 business days.
How do I find the right size for me?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our performance fabrics are designed for a tailored yet flexible fit.
Are your materials sustainably sourced?
Yes, we prioritize high-quality, durable fabrics that are built to last, reducing the need for frequent replacements. We are constantly working to incorporate more recycled fibers into our collections.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can request a change or cancellation within 1 hour of placing your order by contacting our support team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and Apple Pay.